Bear & Son Cutlery in Jacksonville, AL Open now

Reviews about Bear & Son Cutlery

• ★ ☆ ☆ ☆ ☆

  July 30, 2019, by Michele Hockin
  This place is a joke. I placed an order, with the shipping address being different from billing...not that unusual, especially around Christmas. The "order taker" entered the billing address as the shipping address...or, rather, combined the 2 (no idea what she was thinking). Anyway, all tracking said it was delivered 12/18...would have been great, if someone knew WHERE it was delivered. After a few back and forth emails, I realized this company had no intention of assisting me in finding the knife (they got their $$, so why would they want a satisfied customer?). We finally located the knife, (see address issue above) and I emailed to let them know. The response? To say they are sorry for all the trouble (ok, I appreciate the apology).then, they go on to say that the lady who "messed up my order" took 3 more that day, and they have talked about being careful. (sounds like they're throwing this woman under the bus). He finished it off by telling me "so, she no longer works here". (Sorry, I dont feel its appropriate to tell a customer that.) I would have been more " "impressed " if they apologized again, took ownership as manager (owner?), and said they are taking the necessary steps to ensure there isnt a repeat of this disaster. Obviously, this purchase was a one-time deal, and I will strongly discourage anyone from ordering from them. * the ONE star is because the recipient absolutely loves the knife...